Refund policy

Returns and Exchanges

If you are not 100% satisfied with your purchase, you can return your item to us for a full refund of the product price.  Returns must be unplayed with, in the state you received them, and in the original packaging. Return requests must be made within 14 days of receipt of your order.

Please contact us with your order number to see if your item qualifies for a return/exchange. 

Sale items cannot be refunded, but they may qualify for an exchange if made within 14 days of original receipt. 

If your items arrive to you damaged, please send photographic proof to hello@wondersjourney.com and we will assist with a replacement. 

Your replacement item(s) will be shipped to you after receiving your returned item(s). Please allow two weeks for this process to complete, due to shipping, verifying, restocking, and processing.  Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for packages that are not proven to arrive at our fulfillment center for returns/exchanges. 

Please contact us with any further inquiries:

hello@wondersjourney.com

You can expect a response within 2 business days.